Shipping Policy for Food, Frozen Goods & Merchandise
Shipping Restrictions:
a. We currently offer shipping within the continental United States.
b. Please note that certain food products, frozen goods, or merchandise may have additional shipping restrictions based on local regulations and import/export laws. It is the customer's responsibility to be aware of and comply with these restrictions.
c. We reserve the right to refuse shipping certain items or to specific locations if we determine it may compromise the quality, safety, or legality of the products.
Packaging and Handling:
a. All food products and frozen goods will be packaged with care to maintain their quality and freshness during transit.
b. We use appropriate insulated packaging, ice packs, and/or dry ice (where necessary) to ensure the integrity of frozen goods during shipping.
c. Non-perishable merchandise will be packaged securely to prevent damage during transit.
Shipping Methods and Timing:
a. We utilize reputable shipping carriers to deliver your orders safely and efficiently.
b. Shipping options and estimated delivery times will be provided at the time of checkout.
c. Please note that delivery times may vary depending on the shipping method selected, the destination, and any unforeseen circumstances beyond our control.
d. We strive to process and ship orders promptly. However, please allow for additional processing time during peak seasons or for custom-made or personalized items.
Shipping Costs:
a. Shipping costs will be calculated based on the weight, dimensions, destination, and shipping method chosen for your order.
b. The shipping cost will be displayed at the time of checkout and may include any applicable handling fees.
Tracking and Delivery Confirmation:
a. Once your order is shipped, you will receive a confirmation email containing tracking information, if available.
b. You can track the progress of your shipment using the provided tracking number through the shipping carrier's website or contact their customer service for assistance.
Delivery Issues:
a. It is the customer's responsibility to ensure accurate and complete shipping information is provided at the time of placing the order.
b. If there are any discrepancies or issues with the delivery address, please notify us immediately. We cannot be held responsible for any delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.
c. In the event of a delayed, lost, or damaged shipment, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue and assist you in any way we can.
International Shipping:
a. For international shipments, customers are responsible for any customs duties, taxes, or fees imposed by the destination country. These charges are separate from the shipping cost and will be the customer's responsibility to pay.
Returns and Refunds:
a. Due to the nature of food products and frozen goods, we do not accept returns or offer refunds once the items have been shipped, unless the products are damaged or spoiled upon arrival. Please refer to our Return Policy for more details.
Disclaimer:
a. While we take every precaution to ensure the quality and freshness of our food products and frozen goods during shipping, we cannot guarantee their condition once they leave our facility and are in transit. Factors such as shipping delays, adverse weather conditions, or mishandling by the shipping carrier may affect the products. We recommend reviewing and understanding the shipping carrier's policies and procedures to minimize any potential risks.
Note: This shipping policy template should be customized to reflect the specific policies and procedures of your business. It is important to comply with local laws and regulations regarding the shipping of food products, frozen goods, and merchandise. Consult with legal professionals or industry experts to ensure compliance and accuracy.
Güzel Cakes, LLC